China Mobile Smart Hotel Solution: A New Direction for Traditional Hotels

With societal development, younger hotel guests, and changing consumption attitudes, traditional hotels find it hard to meet the diverse demands of customers in terms of both hardware and service. Additionally, rampant imitation and replication in China's hotel industry have led to severe homogenization of products and services. Hotels have been forced to compete for guests and market share by lowering room rates, causing a significant drop in revenue. Coupled with the impact of the pandemic, many hotels have faced a 'winter' in their operations.

To enhance a hotel's competitiveness and increase occupancy rates, hotel management must transform their business models and simplify the check-in process. This allows guests to experience the comfort and convenience brought by advanced technology, thereby gaining a new competitive edge.

China Mobile's Smart Hotel Solution is designed to address the challenges faced by traditional hotels, such as difficulty in acquiring guests, poor experiences, low premium rates, and severe homogenized competition. It is a solution that enables smart management and experiences for traditional hotels. The solution integrates PC and mobile platforms, hotel management systems, and smart terminals in hotels and guest rooms. It offers hotel guests smart experiences such as remote booking, self-check-in, smart living, intelligent services, and self-checkout, thereby enhancing the hotel's intelligent service capabilities, management efficiency, and premium rates.

1. Self-Service Throughout from Booking to Check-In

China Mobile's Smart Hotel Solution supports online room booking and cancellation, one-click invoicing, and more. Upon arrival at the hotel, guests simply verify their information at a self-service kiosk to complete a quick check-in—convenient and efficient. Compared to traditional hotels, it eliminates the hassle of queuing at the front desk for registration, greatly improving check-in efficiency while saving labor costs for the hotel. After successful registration, guests don't need a room key; they can unlock the door using their mobile phone, ID card, password, or facial recognition, enjoying a streamlined keyless entry experience.

2. Enjoy Smart Living Through Voice Commands, Without Lifting a Finger

To meet consumers' personalized needs and enhance guest comfort, China Mobile's Smart Hotel Solution provides an intelligent room experience. When guests enter the room for the first time after checking in, the room automatically activates a welcome mode: lights turn on sequentially, the electric windows close gently, a voice greeting welcomes the guest, and the electronic door sign indicates the room is occupied.

Using the smart panel or smart speaker in the room, guests can freely control the lighting, curtains, TV, air conditioning, and other devices, as well as switch between various scene modes such as romantic, reading, and sleep. Without any manual effort, they can savor the cutting-edge technology enjoyment of a smart hotel.

When guests leave the room, the smart room enters an unoccupied power-off mode, automatically turning off electrical equipment and air conditioning. This not only ensures electrical safety for guests but also reduces energy consumption and lowers operational costs for the hotel.

Zero Wiring, Zero Noise: Rapid Smart Upgrades

Compared to other smart hotel solutions that require inconvenient pre-wiring, China Mobile's Smart Hotel Solution is built on a wireless system. Hotels don't need to close for business or lay cables in advance; a single guest room can be upgraded to a smart room in just 30 minutes. In terms of security, all data is transmitted encrypted, ensuring reliability and eliminating concerns about personal information leakage. Comprehensive installation, commissioning, and after-sales service are also provided, guaranteeing worry-free support.

China Mobile's Smart Hotel Solution overturns the traditional hotel operation model. It integrates technologies such as big data, the Internet of Things, voice interaction, and facial recognition into areas closely related to hotels, meeting guests' needs for smart, personalized services. It helps hotels enhance the guest room experience and competitiveness while providing managers with more efficient management tools. Interested parties can contact China Mobile IoT's official team for cooperation!